FAQ

To register at Japan Partner site you must click Registration link which is in the right upper corner of our site. Fill in the form. Provide desired login and password. Pay attention that all the obligatory fields such as email, address, name, password, phone, etc. are provided. Obligatory fields are specially marked. Follow simple and clear notices during registration procedure. Provide valid email address. After registration procedure you will be able to log in and use all JP member's privileges.

Please make sure that you are typing your login and password exactly as you got it. They are CASE SENSATIVE meaning that you have to type capital letters and small letters the way they are sent to you.

As our site supports sessions for registered memebers you need to have cookies on. Please, ensure that your browser supports cookies and/or allowed to receive cookies from our site. Please read these instuctions to allow cookies for our site in your browser.

You can obtain a free email address from either yahoo or hotmail service. If after all you still cannot obtain your email address and really WANT TO BUY a car from our stock - you can contact our sales manager to solve this situation

Most of our cars in the stock have already "Deregistration Documents" so we can start arranging the shipment next day we confirm your payment. Ocean Freight time will depend on the destination where you want to ship your car and may vary from several days to several months

a) Bill of Lading b) Customs Invoice c) Japanese De-Registration Certificate (when applicable) d) English translation of De-registration Certificate

We can ship 1 large vehicle or 2 small vehicles to 20FT container and 4 small vehicles (sports cars) or 3 medium vehicles (one of them can be large) to 40FT container. For example, we can load 3 Mitsubishi Pajero to 40FT container.

To find out shipping cost of a car you need to multiply car shipping cost per cubic metre and export size of car you want to buy. You may find export size of cars in our stock list in export size column. Car shipping cost per cubic metre can be found on the Car Shipping Cost page. For example export size of Nissan Primera is 10.48 cubic metres in accordance with our stock list and car shipping cost to Port Durban (South Africa) is US$70.00 per cubic metre. This means that car shipping cost of Nissan Primera is 10.48*70 = US$734.00. Car shipping cost to some ports is set per unit. For example shipping cost of any car to port Manila (Philippines) is US$540.00. Some cars need to be transported in a container due to their condition or in the case when shipping to some ports possible only in a container.

FOB is abbreviation of "Free on board". FOB price applies for all cars exported from Japan unless you come to our yard to take a car by yourself. FOB price includes FOB export arragements in Japan (export and customs documents, documents translation), delivery of car from yards to port and loading onto the ship. Our FOB charge is one of the lowest and is only US$500 for the car to be exported from Japan. In other words FOB price equals to car price plus US$500. FOB price does not include car shipping cost to your port.

Bank transfer (TT) is the only accepted payment method.

All purchases must be paid in advance 100%.

You need to order a car and choose terms of delivery. Then we will send you request to confirm your purchase. As soon as we receive your confirmation we will send you invoice by e-mail or by fax (at your request). Also you can find print version of invoice in member's area of this site after invoice is issued.

There is our company registration number on our Company Profile page. With this registration number you can confirm both our address and the fact that we are a legally registered and a legitimate company.

First of all, read these frequently asked questions. It is possible that this question has been asked many times already and you will find an answer here. If you cannot find an answer for your question you may ask our managers or president using this online form. You may also phone to our office or send fax.

First of all you have to register to obtain member's log in and password and after you log in as a member you can order a car. For the details how to order a car please check the page How to Order.

Right now we do not look for a specific car upon customer's request. However, it is possible that similar cars will be available in our stock list in future. Please check our stock list regurarly and let us know when you find a suitable one for you.

We don't have any cars except those that are in our stock list. But we update it regulary so we recommend you to become our registered member and recieve all our stock list updates.

We neither make steering conversion nor supply parts for conversion to left hand drive steering. The main reason is that we simply do not have such parts in Japan because we use here RHD vehicles. Our customers from LHD-countries find these parts by themselves in their local markets and do conversions on their own. We recommend you either to check our RHD stock list and consider further conversion to LHD on your own in your country or check our LHD stock list. Unfortunately our LHD stock list is updated not as frequently as RHD-stock and does not contain vehicles of Japanese origin.

We can send by courier accessories that are easily removable. Additional fee is only for the Courier. We do not remove accessories that are built into the vehicle, as it could be damaged from removal.